Loyal Support Services Pty Ltd


The National Disability Insurance Agency (NDIA) has announced changes to National Disability Insurance Scheme (NDIS) pricing, ahead of proposed broader reforms.




Pricing Updates – Announced 28 June 2024

The National Disability Insurance Agency (NDIA) has announced changes to National Disability Insurance Scheme (NDIS) pricing, ahead of proposed broader reforms aimed at strengthening the NDIS provider market.

The Annual Pricing Review (APR) sets the maximum price limits that NDIS providers and health professionals are permitted to charge when providing services to NDIS participants.

Key Changes for 2024

Fair Compensation for Workers

The NDIA’s decision to fully implement the Fair Work Commission’s ruling to increase minimum wages in awards and superannuation is a significant step. This change ensures that providers can fairly compensate their workers, which is crucial for maintaining a motivated and stable workforce. By increasing the minimum wages, the NDIA is not only recognising the value of disability support workers but also aligning with broader economic trends that demand fairer pay for all sectors. This move is expected to improve job satisfaction and retention rates among support workers, ultimately benefiting the participants who rely on consistent and high-quality care.

Increased Price Limits

Adjusting price limits for supports determined by the NDIS Disability Support Worker (DSW) Cost Model, including Level 1 support coordination services, is a necessary response to the Fair Work Commission’s Annual Wage Review. This adjustment reflects changes in minimum wages and ensures that providers can cover their increased costs without compromising the quality of services. By aligning price limits with wage changes, the NDIA helps to maintain a balanced financial ecosystem where service providers can sustain their operations while offering competitive wages to their employees.

Support Adjustments

Increasing the price limits for psychologists, nurses, and other supports based on the rising wages and cost of living is a critical adjustment. This change recognises the specialised skills and qualifications of these professionals, whose services are integral to the well-being of NDIS participants. As the cost of living continues to rise, these adjustments are necessary to ensure that service providers can attract and retain qualified professionals, thereby maintaining a high standard of care and support.

Maintaining Existing Arrangements

By keeping existing pricing arrangements and price limits for therapy (except for psychologists) and support coordination levels 2 and 3, the NDIA aims to provide stability in the pricing structure. This decision helps to avoid sudden financial disruptions for both providers and participants who have built their care plans around these existing rates. Stability in pricing allows for better financial planning and consistency in the delivery of services, which is crucial for the ongoing care and support of participants.

Short-Notice Cancellation Adjustments

Modifying the short-notice cancellation period for non-Disability Support Worker-related supports to 2 business days is a strategic move to better reflect market norms. This adjustment is designed to reduce the financial impact on providers caused by last-minute cancellations. By aligning the cancellation policy with common business practices, the NDIA supports providers in managing their schedules more effectively and minimising revenue loss, which in turn ensures the sustainability of services offered to participants.

For more information, please visit the Annual Pricing Review webpage.

Starting in July, the plans of NDIS participants will be adjusted, with funding indexed on 13 July to account for these pricing changes.

NDIA also updated their other pricing arrangements and addenda, which can be found by visiting the Pricing Arrangements webpage.

At Loyal Support Services Pty Ltd, we have carefully reviewed these changes and will be aligning our hourly rates for NDIS services with the latest NDIS pricing guide, effective from 1st July. This ensures that our pricing remains fair, competitive, and in line with industry standards.

Please download below the following documents:

  • NDIS Pricing Arrangements and Price Limits 2024-2025
  • NDIS Support Catalogue 2024-2025

These documents are effective from 1 July 2024.

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