Loyal

hello@loyalsupportservices.com.au

(02) 8970 5534

Feedback | Complaints

Feedback | Complaints (form)

FAQs

  1. You can provide feedback or make a complaint via the Feedback Form on this page.
  2. You can also do this by phone at: (02) 8970 5534 or by email: (feedback@loyalauspportservices.com.au).
  3. If you feel comfortable and it is safe to do so, please talk to the person who you are unhappy with. 
  4. If you feel you have not been heard, or feel you need to escalate your complaint further, the following Agencies
    can be contacted:
    NDIS Commission Phone: 1800 035 544 (free call from landlines) or TTY 133 677.
    Interpreters can be arranged National Relay Service, ask for 1800 035 544.
  5. Alternatively, you may wish to contact the NSW Ombudsman Office, they are an independent government agency which assists with complaints about government departments, councils and community service organisations
    NSW Ombudsman Office Email: nswombo@ombo.nsw.gov.au Phone: (02) 9286 1000 or 1800 451 524 Regional/charges may apply on mobile
    phones Translating and Interpreter Service (TIS) 131 450.
    If you are deaf, have a hearing impairment or speech impairment, contact them through the National Relay Service: Speak and Listen users phone 1300 555 727
    then ask for (02) 9286 1000 NRS Internet relay users
    connect then ask for (01) 2345 6789

Anything that you are happy or not happy about, including your satisfaction with the service/s that you receive from us, incident management, if in any way you felt you were not treated well, or if the services did not meet your expectation.

Participants, Parents, Guardians, Carers, agencies and other service providers.

 

Providing feedback can sometimes be challenging, so you may want to seek a support person, social worker or advocate to help you with your complaint. Or you might feel more comfortable to ask a friend or family member to assist.

 

Feedback can also be anonymous, however it may make it difficult to resolve issues in such cases.

Your feedback or complaint is confidential, however there may be some instances where other people need to be informed due to legal requirements. Please refer to the Privacy Policy for more information.

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Did You Know that Service Agreements with NDIS Registered Providers are NOT lock in contracts!

You can get out of your current NDIS Service Agreements by providing the required notice outlined in the agreement. Depending on the type of support you receive, a notice period maybe 7 days, 14 days, or sometimes even 28 days. Get in touch to organise a no-obligation consultation with us to find out how we can help you with switching your NDIS support services to Loyal Support Services where you can expect to receive professional NDIS support services that are specifically tailored to your individual support needs.