Loyal Support Services Pty Ltd

hello@loyalsupportservices.com.au

Becoming a NDIS Support Coordinator - Coordinator Support - Independent NDIS Support Coordinator - Local Support Coordinator - Mental Health Support Coordinator - NDIS Plan Support Coordinator - Disability Care - Care Disability Support - Disability Care and Support - Disability Care Coordinator - Disability Care Providers - Disability Personal Care - Disability Help - Disability Home Help - Help Disability Care - Help Disability Services - Disability Living - Daily Living Disability Services - Disability Supported Living - Disability Service Providers - Disability Support Service Providers - NDIS Disability Service Providers - Disability Services - Assist Disability Services - Assistive Disability Services - Daily Living Disability Services - Disability Accommodation Services - Disability Advocacy Services - Disability Assistance Services - Disability Support - Care Disability Support - Disability Care and Support - Community Support Services for Disability - Disability Community Support - Disability Peer Support - Disability Support - Level 3 Support Coordination - Level 3 Specialist Support Coordination - NDIS Level 3 Support Coordination - NDIS - Accessing NDIS Funding - Accommodation NDIS - NDIS Accommodation Funding - NDIS Accommodation Provider - NDIS Accommodation Support - NDIS Disability Accommodation - Personalized Care - Personalized Care Program - Personalized Care Services - Psychosocial Disability - NDIS and Psychosocial Disability - NDIS Psychosocial Disability Supports - Psychosocial Disability NDIS - Specialist Support Coordination - NDIS Specialist Support Coordination - Specialist Support Coordination Providers - Support and Coordination - NDIS and Support Coordination - NDIS Plan Management and Support Coordination - Support and Coordination - Support Coordination and Plan Management - Support People with Disabilities - Financial Support for People with Disabilities - Support People with Disabilities - Support Services for People with Disabilities

Feedback | Complaints

We value your feedback and strive to provide the best possible experience for our customers. Your input helps us identify areas for improvement and allows us to address any concerns promptly.

Whether you have a suggestion for how we can enhance our services or a complaint about an issue you’ve encountered, we’re here to listen. Please take a moment to share your thoughts with us, and rest assured that your feedback will be taken seriously and used to make meaningful changes.

Thank you for helping us continue to grow and improve.

Frequently Asked Questions

  1. You can provide feedback or make a complaint via the Feedback Form on this page.
  2. You can also do this by phone at: (02) 8970 5534 or by email at: feedback@loyalauspportservices.com.au.
  3. If you feel comfortable and it is safe to do so, please talk to the person who you are unhappy with. 
  4. If you feel you have not been heard, or feel you need to escalate your complaint further, the following Agencies
    can be contacted:
    NDIS Commission Phone: 1800 035 544 (free call from landlines) or TTY 133 677.
    Interpreters can be arranged National Relay Service, ask for 1800 035 544.
  5. Alternatively, you may wish to contact the NSW Ombudsman Office, they are an independent government agency which assists with complaints about government departments, councils and community service organisations
    NSW Ombudsman Office Email: nswombo@ombo.nsw.gov.au Phone: 1800 451 524 Regional/charges may apply on mobile
    phones Translating and Interpreter Service (TIS) 131 450.
    If you are deaf, have a hearing impairment or speech impairment, contact them through the National Relay Service: Speak and Listen users phone 1300 555 727
    then ask for (02) 9286 1000 NRS Internet relay users
    connect then ask for (01) 2345 6789

You can provide feedback on anything that you are satisfied or dissatisfied with, including your experience with our services, incident management, whether you felt well-treated, or if our services did not meet your expectations.

Anyone who has interacted with the services provided by Loyal Support Services can offer feedback or make a complaint. This could include participants who receive support services from us, their family members or caregivers, employees or support workers, and other stakeholders involved in the service delivery process.

Additionally, regulatory bodies, government agencies, or advocacy groups may also have channels through which they can provide feedback or register complaints regarding the services offered by Loyal Support Services.

We offer multiple avenues for feedback, such as online forms, email addresses, or dedicated phone lines, to encourage individuals to share their experiences and concerns, ultimately helping us improve the quality of services we provide.

 

Providing feedback can sometimes be challenging, so you may want to seek a support person, social worker or advocate to help you with your complaint. Or you might feel more comfortable to ask a friend or family member to assist.

 

Feedback can also be anonymous, however it may make it difficult to resolve issues in such cases.

Your feedback or complaint is confidential. However, there may be instances where legal requirements necessitate informing other parties. Please refer to the Privacy Policy for more information.

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Get in touch to organise a face to face conversation to find out about how we can help you with your NDIS support needs.